Customer Service

Warranty

We provide 2 years warranty for all products.

To obtain warranty service, please follow these instructions:

- Contact customer service with details of the defect claimed, product model, order number and date of the original purchase.
- If it is determined that your product needs service, you will be provided with return instructions and address. Your shipping costs will also be reimbursed.
- Pack the product securely, declare it under $50 on the package, and ship it back to us in China. We will facilitate the warranty and send it back to you free of charge.

 

Shipping & Handling

1. We ship all over the world. Just buy and enjoy our service, we ship it to your door.

2. Total Delivery Times include processing Time and shipping time, tracking number will be provided . Shipping fees depends on the weight of your items. We charge very low shipping fees for our customers to save your money.

3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. Any missing issues reported, we will help to resolve your problems immediately.

Phones

We ship all phones by Express: DHL, TNT, Fedex, or EMS with tracking number, the shipping option is depending on your location, please select Express SHIPPING as your option when you place order.

Accessories

We ship all accessories by Hong Kong post Registered Post Air Mail (with tracking number, 10-30 days) or Express service (DHL, TNT, EMS, 5-7 days) to most countries in the world.

Here is Registered Post Air Mail Time:

(1). for USA, Canada, Australia customers, it takes about 10 to 15 business days.
(2). For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 12 to 20 business days.
(3). For customers in South America, it may take 15 to 30 business days.
(4). For other countries, it may take 20 to 30 business days.

 

PAYMENT METHODS

Giztop.com accept credit card, PayPal, T/T, Money order, Western Union, etc, as the payment methods.

PayPal

The most convenient payment method in the world.

Wired transfer

For order which is more than $1000, please contact us by email to submit a help ticket.
Note: Please email us after you pay the wired transfer with your order number, the amount paid, the transaction number and the exact date you made the wired transfer.

Western union

Please contact us by email to submit a help ticket.

Note: Please email us the following information after you have paid using Western Union
1) The 10 digit control number.
2) Sender's name.
3) The exact amount you send.
4) Sender's address.
5) Your shipping address.

 

Return & Refund

We will provide you with a full replacement or refund of the product's purchase price if the product has defective workmanship or materials upon arrival (DOA), and also reimburse your return shipping costs.

Your satisfaction is important to us. If you wish to return your product for any other reason, we will provide you with a full refund minus shipping costs. Please note that shipping costs, even when marketed as "free," are non-refundable. You are responsible for returning the product to us.

To return an product for refund, please contact customer support within 30 days of receipt. Please provide your order number for faster service.

 

Changes to the Terms

Our Terms of Service is subject to change from time to time without prior notice. These changes will apply to your next purchase and as such we encourage you to visit this page for updates before every purchase.

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